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FAQ – Frequently Asked Questions
Orders & Payments
Q: How can I place an order?
A: Simply browse our product catalog, choose your favorite items, and click “Add to Cart.” Then proceed to checkout and follow the payment instructions.
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Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and other secure payment options depending on your location.
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Q: Is it safe to shop on your website?
A: Absolutely. Our website uses SSL encryption and trusted payment gateways to ensure your data is safe and your transactions are secure.
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Shipping & Delivery
Q: When will my order be shipped?
A: Orders are typically processed within 1–3 business days. Once shipped, you’ll receive a tracking number by email.
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Q: How long does delivery take?
A: Delivery times range from 10 to 30 business days, depending on your location and the product’s origin.
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Q: Can I track my order?
A: Yes! After your item ships, you will receive a tracking number to follow your package in real time.
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Q: Do you ship internationally?
A: Yes, we ship to most countries. Customs fees may apply and are the responsibility of the buyer.
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Returns & Refunds
Q: Can I return a product?
A: Yes, we accept returns within 7 days of delivery, as long as the item is unopened and in its original packaging. See our Return Policy for full details.
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Q: What items are non-returnable?
A: For hygiene and safety reasons, opened supplements or personal care items cannot be returned.
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Q: How do I request a refund?
A: Contact our support team with your order number and reason for return. Once approved and we receive the item, we’ll issue your refund within 5–10 business days.
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Product Information
Q: Are your products FDA approved?
A: As an affiliate store, we promote products that comply with the regulations of their respective countries. Dietary supplements are not FDA-approved but must comply with FDA guidelines for labeling and safety.
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Q: Where do your products come from?
A: Our curated products are sourced from trusted global partners and are shipped directly from certified distribution centers.
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Q: Are your supplements vegan or gluten-free?
A: Many of our products offer vegan or gluten-free options. Please check the product description for specific ingredient information.
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Customer Support
Q: How can I contact you?
A: You can reach us anytime via email at fariadasilvawell@gmail.com or through our Contact page.
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Q: What if I received a damaged or incorrect item?
A: Please email us within 48 hours of delivery with photos of the product and packaging, and we’ll help resolve the issue quickly.